Here at Tively, we are committed to sustainability and reducing our impact on the environment. However, we also want you to be completely satisfied with your purchase and understand that sometimes items may not work out as planned, so we have created a return policy that reflects our commitment to sustainability and ensures your satisfaction with your purchase.
If you need to return an item, please contact us within 14 days of receiving your order at firstname.lastname@example.org. We will work with you to determine the best course of action. In order to be eligible for a return, items must be in their original condition with all tags and packaging intact.
We encourage our customers to think carefully before making a purchase and to reach out to us with any questions or concerns prior to placing an order. This helps to reduce unnecessary shipping and returns, which is better for the environment and helps us keep our prices affordable.
If an item is deemed eligible for a return, we will provide a prepaid shipping label for the item to be sent back to us. Once we receive the item, we will issue a refund to your original form of payment, minus the cost of shipping.
We do not currently offer exchanges. If you would like a different size, color, or item, please return the original item and place a new order for the desired item.
Please note that some items may be final sale and not eligible for returns. This will be clearly indicated in the product description.
We appreciate your business and are committed to providing you with high-quality products and excellent customer service. Thank you for shopping with Tively!